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Take a look at the common queries below to find out how we can help.

1
I want to hide my company and director information
2
Can a company see that I am tracking their activity?
3
Why should I use a credit check service?
4
Do you provide reports for companies outside the UK?
5
How do I cancel my auto-renewal subscription?
6
Can I see a sample report before I buy one?
7
What is a Credit Limit?
8
What is a Credit Score?
9
Where are the Company Documents sourced from?
10
Do I have to set up an account to order a report?
?
I have another query and need further help

1

I want to hide my company and director information

We can stop certain company and director information being accessible from search engines, such as Google. Please send us a request to do so.

Unfortunately, we cannot remove or change any information on our website or other websites under the Companies Act 2006.

Take a look at the related FAQ:

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2

Can a company see that I am tracking their activity?

No, your company searches and update alert services are completely confidential. The company will not be able to see if anyone is tracking their activity or has purchased their company report.

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3

Why should I use a credit check service?

Doing business in the current environment is difficult enough without having to worry about getting paid. For non-retail businesses, where credit is expected by wholesale customers, there is nothing worse than providing goods and services only to end up with a bad debt.

Further reading on using a credit check service, click below:

  • Why should I use a credit check service [continued]
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    4

    Do you provide reports for companies outside the UK?

    Yes, you can purchase an International company report for £19.99. A list of all the possible countries we can provide reports can be found in the drop-down menu. After your purchase, the reports are emailed to you within 24 hours (excluded bank holidays and weekends) as a PDF document.

    Further reading on International company reports can be found below:

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    5

    How do I cancel my auto-renewal subscription?

    You can easily cancel your subscription from your account, and there is no fee to do so. Once you log in to your account, My Subscriptions > View > Cancel auto-renewal.

    Take a look at the related FAQs:

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    6

    Can I see a sample report before I buy one?

    Yes. You can view all information about a UK company or director including all current and previous directorships free of charge, simply search for a company or director
    Please note: access to some information in a company report is hidden however you may view this by purchasing the report just for £4.99.

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    7

    What is a Credit Limit?

    A credit limit an amount advanced to a company in one calendar month that the company could be expected to pay back.

    How is it calculated?
    The credit limit is calculated based on the credit rating, financial history, the age of a company and many other variables.

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    8

    What is a Credit Score?

    A credit score or credit rating is simply an indication of the likelihood of the business facing financial difficulties.

    Credit scores are rarely considered in isolation as they will change over a period of time as new information, such as the submission of company accounts, becomes available.Reviewing credit scores on a comparative basis also help in assessing a company's financial standing.

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    9

    Where are the Company Documents sourced from?

    All of our company documents are sourced directly from Companies House.

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    10

    Do I have to set up an account to order a report?

    When you order a credit report, an account is automatically created for you via the checkout process, to do this all we need is your email address and a password.

    You access your online account to view all your purchased reports, as well as download them as PDF files for your convenience.

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    More ways to get help

    • Talk to our friendly customer support team via live chat
    • Phone us on +44 (0)207 608 5516. We are available Monday - Friday 9:00am-5:30pm GMT
    • For answers to common questions, search our Knowledge base
    • Email our customer support team theteam@companysearchesmadesimple.com, we aim to answer your query within 24 hours (excluding weekends and bank holidays)

    Other support

    FAQs

    Check our frequently asked questions for quick answers. 

    Glossary

    Search the glossary for definitions of key terms.

    Blog

    Our blog has lots of information regarding company reports, documents and credit checks.

    StartUp TV

    Monthly webinars from MadeSimple and our partners created to provide advice on setting up and running a successful business.

    Complaints

    We strive for 100% customer satisfaction however in the unfortunate event you need to make a complaint, please get in touch with us. 

    Terms and conditions 

    Read the following terms and conditions.

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    Interested in working at MadeSimple? Visit our careers page for current job openings and more information. 

    Our company address

    Made Simple Group
    20-22 Wenlock Road
    London
    N1 7GU
    United Kingdom

    Company number: 04214713 
    Vat number: GB820956327

    We love hearing that you have had a great experience with us. We will always pass on personal comments to the appropriate person or department. You can send us your feedback by emailing theteam@companysearchesmadesimple.com

    We look forward to hearing from you!

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